Policies

Thank you for shopping with Honeydove Vintage! Below are our shop policies. These policies are non-negotiable, so we recommend taking the time to review them carefully before placing your order. If you have any questions about our products, feel free to email us or send a DM before making a purchase.

Shipping Timelines

  • Ready-to-ship items: Sent within 14 business days.
  • Custom items: Sent within 30 business days unless otherwise noted.

Shipping Methods

  • Orders ship via USPS Ground or UPS Ground.
  • International orders ship via DHL. Tracking is included.
  • Please double-check your address during checkout, as we cannot reroute packages once shipped.
  • Orders over $500 will require a signature upon delivery.

Lost or Stolen Packages

  • Honeydove is not responsible for packages that are lost, stolen, or misdelivered. Once a package is handed off to the carrier and marked as delivered, Honeydove is no longer liable. No exceptions.
  • Refunds are not provided for lost, missing, or damaged packages. Customers may file a claim directly with the carrier. Honeydove is not involved in this process.
  • For added security, we recommend choosing an insured shipping option with signature confirmation.

International Orders

  • Customers are responsible for all duties, tariffs, and potential delays.
  • All international orders are final sale.
  • International orders ship via DHL or UPS.

Combining Orders

  • We are unable to combine orders at this time.

Note

Refused packages or incomplete addresses may result in lost items or additional fees, which are the customer’s responsibility. Honeydove is not responsible for abandoned or lost parcels.

Returns & Exchanges

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • Made-to-order items
  • Accessories (e.g., socks, scrunchies)
  • Beauty products
  • Shoes
  • Sheepskin rugs
  • Sale or discounted items

Exchange Policy

For eligible items, email customercare@honeydovevintage.com within 7 days of delivery to request a return for store credit. Returned items must be received within 30 days of delivery. Return shipping costs are the customer’s responsibility.

Inspection & Warranties

  • All items are inspected prior to shipping.
  • Any issues must be reported within 7 days of delivery.
  • We do not offer warranties for product longevity.

Our return policies are non-negotiable to ensure fairness to all customers. By completing your purchase, you agree to and acknowledge our policies. Thank you for supporting Honeydove Vintage!