Policies

Customer Service

Any questions or concerns can be sent to our customer service team at honeydovevintage@gmail.com. Alexis takes care of all customer service—please do not send customer service to instagram as it is unreliable. As a small business, we don’t have employees that work around the clock. We appreciate your patience and understanding, and we will follow up with your inquiry as quickly as possible. Please include your order number when applicable. 

Please remember to do your best to be kind when communicating with us—our goal is to ensure happiness and ease with all things Honeydove related. We promise to take care of your request with the same love and compassion that we put into our clothing. We want our customers to be happy.

Natural Dye Disclaimer

Many of our items are dyed using natural dye unless otherwise disclosed. We view natural dye as a magical process, and some variation (i.e. spots, dye marks, etc.) are to be expected when creating these unique items. If this is a concern, please reach out to customer service directly about an item you’re interested in before purchasing.

Shipments

Orders will ship within 14 business days for ready to ship items and within 30 days for custom made unless otherwise noted. In the instance of multiple orders, we will do our best to combine orders but it is not guaranteed. We are unable to cancel orders so please be sure of your purchase when ordering.

Honeydove is not responsible for lost or stolen packages. Please make sure to enter your correct address at checkout and communicate with your carriers about deliveries. Once the package shows as delivered we are not able to access any further information about your package.  

Shipments are placed through USPS Priority and UPS Ground. Priority mail includes tracking. Please be sure your address is correct when ordering. We are not responsible for packages lost in transit or stolen after delivery, though we can assist in filing a claim against the shipping carrier.

Refusal of packages does not result in a refund as the package will be considered abandoned by the courier.  Please note that incomplete or incorrect shipping addresses may result in your parcel being returned or abandoned. Any return shipping fees or loss of item is the customers responsibility. Honeydove is not liable for lost packages or packages delivered to the an incorrectly provided address. Thank you for understanding. 

Honeydove is not responsible for any applicable duty fees which may arise upon accepting your parcel. 

We will do our best to combine orders but it is not always possible. We are unable to hold orders for a preferred ship date. 

Returns and Exchanges

Any made-to-order items, story sale items, or sock/hat sales are final sales and cannot be exchanged.

If you are unhappy with your order, please reach out to honeydovevintage@gmail.com within 7 days to initiate your exchange for store credit exchanges must be approved before sending or we will refuse the carrier and have them abandon the package. Return shipping and re-shipment are the customer’s responsibility and will be deducted from the store credit amount. Items must be received within 30 days of delivery. We do not make exceptions to this policy. Any item received out of the 30 day window will not be accepted. 

While we put so much integrity into our products, we do not offer any sort of warranty on the longevity of our products. This means that if your product fails at any point, it is not our responsibility to replace or fix that item.

To maintain our integrity with our customers, we do not make any exceptions to the above return policies. Please understand that we strive to create fairness in the treatment of all our customers, and we cannot bend the rules for some but not others.